Community Lead at Starknet.id

Job Description

Key Responsibilities

• Hire, train, and manage a team of Discord moderators, fostering a positive and productive work environment through motivation and guidance.
• Create comprehensive resources and training materials to help moderators understand the product, handle challenging situations such as hate speech or FUD (fear, uncertainty, doubt), and maintain community standards.
• Develop and execute content strategies for Twitter threads and newsletters, ensuring alignment with brand messaging and audience engagement goals.
• Actively manage and grow the community on Twitter and Discord, including monitoring interactions, resolving conflicts, and organizing community events.
• Oversee the planning and execution of marketing campaigns, coordinating with email marketing platforms, influencer partnerships, and leveraging Twitter analytics to optimize campaign performance.
• Collaborate with cross-functional teams to align community management efforts with broader business objectives and ensure consistent communication across all channels.
• Stay updated on industry trends and community dynamics to adapt strategies and improve user experience continuously.

Job Requirements

• Proven experience in community management, moderation, or marketing, with a strong track record of driving engagement and growth.
• Excellent communication and interpersonal skills, with the ability to articulate clear guidelines and provide constructive feedback to moderators.
• Strong organizational and project management abilities to handle multiple tasks simultaneously and meet deadlines effectively.
• Proficiency in using social media platforms (particularly Discord and Twitter) and marketing tools such as email automation software and analytics dashboards.
• Ability to create compelling content that resonates with the target audience and maintains brand consistency.
• Knowledge of influencer marketing strategies and the ability to identify and collaborate with relevant influencers to expand reach.
• Strong analytical skills to interpret data from Twitter and other platforms, and use insights to refine community and marketing approaches.
• Collaborative mindset with the ability to work closely with teams to achieve shared goals and maintain a cohesive brand presence.
• Excellent problem-solving skills to address community challenges, manage negative feedback, and resolve conflicts in a professional manner.
• Ability to lead by example, demonstrating the highest standards of behavior and professionalism within the community.