Community Manager at Liz S-Headhunter

Job Description

Key Responsibilities

• Manage the daily operations of the global exchange community on platforms such as Telegram and Discord, ensuring smooth communication and interaction.
• Respond to user inquiries promptly, address complaints and feedback, and work towards improving overall user satisfaction.
• Plan and execute community activities (e.g., AMA sessions, airdrops, Q&A events) to boost engagement and enhance user loyalty.
• Monitor community discussions to prevent fraud, FUD (Fear, Uncertainty, Doubt), and other harmful content, maintaining a positive and constructive environment.
• Gather user feedback and collaborate with relevant teams to optimize product and service experiences.

Job Requirements

• Proven experience in community management, preferably within the cryptocurrency or fintech industry.
• Strong communication and interpersonal skills to effectively engage with a diverse global user base.
• Ability to handle user inquiries and complaints with professionalism and empathy.
• Creative mindset to plan and execute engaging community activities.
• Vigilance in monitoring and moderating community discussions to ensure compliance with guidelines.
• Familiarity with Telegram, Discord, and other community platforms is essential.
• Basic understanding of blockchain and cryptocurrency trends is a plus.