Community Manager at Ava Labs

Job Description

Key Responsibilities

• Actively manage and grow the brand's community in Japan through social media platforms, including Facebook, Instagram, and Line, by creating engaging content and fostering meaningful interactions.
• Provide timely support to community members by answering questions, addressing concerns, and resolving issues to ensure a positive brand experience.
• Translate all announcements, updates, and communications between Japanese and English languages for platforms such as Telegram, Twitter, and others, ensuring accuracy and cultural appropriateness.
• Collaborate with the marketing team to adapt brand strategies and campaigns for the Japanese audience, incorporating local customs, language preferences, and market trends.
• Monitor social media trends, user feedback, and engagement metrics to identify opportunities for improvement and innovation in community management practices.
• Compile and report detailed analytics on community performance, including growth rates, user sentiment, and engagement levels, to inform strategic decisions.
• Develop and implement localized content calendars that align with cultural holidays, events, and consumer behavior patterns in Japan.
• Engage in cross-cultural communication to build relationships with Japanese stakeholders, including influencers, partners, and customers.
• Stay updated on emerging social media platforms and technologies to ensure the brand's community management approach remains cutting-edge and effective.
• Conduct regular audits of translated content to maintain brand consistency and ensure compliance with local regulations and norms.

Job Requirements

• Native or fluent proficiency in Japanese and English languages, with the ability to translate complex marketing materials accurately.
• Proven experience in community management, preferably within the Japanese market, with a track record of increasing engagement and user retention.
• Strong understanding of social media algorithms, trends, and best practices for content optimization in Japan.
• Excellent communication skills to interact effectively with diverse audiences and represent the brand professionally.
• Ability to analyze data from social media platforms and provide actionable insights to improve community strategies.
• Experience with social media management tools (e.g., Hootsuite, Sprout Social) and content scheduling platforms.
• Knowledge of Japanese cultural norms, consumer behavior, and digital marketing landscape to ensure localized relevance.
• Proficiency in using analytics tools (e.g., Google Analytics, social media insights) to measure community performance and growth.
• Ability to multitask and manage multiple social platforms simultaneously while maintaining a consistent brand voice.
• Strong organizational skills to handle part-time responsibilities efficiently and meet deadlines without compromising quality.
• Excellent problem-solving abilities to address community challenges and adapt strategies to evolving market conditions.
• Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
• Knowledge of SEO and content optimization techniques to enhance visibility and engagement on Japanese platforms.
• Experience with customer service protocols to handle inquiries and feedback in a timely and professional manner.
• Ability to maintain confidentiality and handle sensitive information related to brand communications and user data.
• Strong time management skills to balance part-time responsibilities with other professional commitments.
• Experience with social media advertising and paid campaigns to support community growth objectives.
• Ability to adapt to fast-paced environments and respond to changing priorities in a dynamic market.
• Knowledge of brand guidelines and marketing strategies to ensure consistent messaging across all platforms.
• Excellent written and verbal communication skills to represent the brand effectively in Japanese and English contexts.