Community Manager at ClayStack

Job Description

Key Responsibilities

• Develop and implement community engagement strategies to build and grow our online community, focusing on both organic and targeted growth initiatives.
• Actively manage and optimize project channels on Discord and Telegram, while exploring and integrating other social platforms to broaden our community footprint.
• Identify and empower active community members, creating opportunities for them to contribute meaningfully and advance within the ecosystem.
• Monitor and analyze community feedback systematically, ensuring timely and effective responses to inquiries and concerns.
• Collaborate with cross-functional teams to align community initiatives with broader project objectives, including roadmap milestones and product development cycles.
• Design and execute community-driven activities such as AMAs, Q&A sessions, and thematic campaigns to maintain engagement and excitement.
• Establish and maintain a moderation framework, ensuring community guidelines are enforced and that the platform remains a safe, inclusive space for all participants.
• Track community metrics and KPIs to evaluate the success of engagement efforts and provide actionable insights for continuous improvement.

Job Requirements

• Proven experience in community management, preferably within the blockchain or DeFi space, with a strong track record of growing online communities.
• Excellent communication and interpersonal skills, with the ability to engage with diverse audiences and build rapport with community members.
• Strong organizational abilities to manage multiple channels and initiatives simultaneously while maintaining a high level of responsiveness.
• Proficiency in social media platforms (Discord, Telegram, Twitter, etc.) and familiarity with community tools for moderation and analytics.
• Ability to collaborate effectively with marketing, product, and development teams to ensure cohesive messaging and strategy alignment.
• Excellent problem-solving skills to address community concerns and resolve conflicts in a constructive manner.
• Knowledge of DeFi protocols, blockchain technology, and related concepts to provide accurate and relevant support to the community.
• Fluency in English, with additional language skills being a plus for global community engagement.
• Ability to work independently and as part of a team, with a proactive attitude towards innovation and community development.
• Strong analytical skills to interpret community data and measure the impact of engagement strategies on user retention and growth.