Community Manager at Magic Square

Job Description

Key Responsibilities

• Manage and engage our vibrant community across various platforms, including Discord, Telegram, Zealy, and our voting platform, to ensure active participation and a strong sense of belonging among members.
• Lead a team of community moderators, providing guidance and support, and setting a positive example through your own behavior and communication.
• Monitor and analyze community performance metrics, such as engagement rates, user feedback, and activity levels, to provide actionable insights and recommendations for improvement.
• Oversee the setup and maintenance of Discord and Telegram channels, including configuring permissions, integrating bots, and implementing security measures to protect the community.
• Foster a safe, inclusive, and welcoming environment by consistently enforcing community guidelines and addressing any violations promptly.
• Stay updated on industry trends, emerging technologies, and best practices in community management to drive innovation and continuous growth.
• Innovate and execute community campaigns, activation events, and other initiatives to enhance member engagement and build a strong community presence.

Job Requirements

• Proven experience in community management or related fields, with a track record of successfully growing and sustaining online communities.
• Excellent communication and interpersonal skills, with the ability to articulate strategies and engage with diverse audiences effectively.
• Strong analytical mindset to interpret data, identify patterns, and make data-driven decisions for community optimization.
• Fluency in multiple digital tools (e.g., Discord, Telegram, Zealy) and platforms, along with basic technical proficiency for managing backend systems.
• Leadership experience in managing teams, delegating tasks, and fostering a collaborative, high-performing culture.
• Knowledge of content creation, event planning, and marketing principles to design compelling community experiences.
• Ability to adapt to evolving trends and technologies while maintaining a consistent focus on community values and objectives.