Community Manager at OKP4

Job Description

Key Responsibilities

• Actively interact with the community on Twitter and Discord, responding to comments, queries, and feedback in a timely manner to foster engagement and trust.
• Monitor and analyze customer reviews, social media conversations, and community sentiment to identify trends and areas for improvement.
• Create, edit, and publish diverse content formats including original text, visuals, videos, and news updates to maintain community interest and activity.
• Organize and execute regular community events, challenges, and initiatives to drive participation and keep members informed about project developments.
• Develop and implement growth strategies for community expansion on Twitter and Discord, leveraging partnerships, promotions, and collaborative campaigns.
• Oversee community moderation by enforcing platform guidelines, resolving conflicts, and ensuring a respectful environment for all members.
• Track and report on key metrics such as return on investment, member acquisition rates, and engagement performance using tools like Google Analytics and social media dashboards.

Job Requirements

• Proficiency in managing social media platforms (Twitter, Discord) and familiarity with Web3 technologies to provide accurate updates and educational content to the community.
• Excellent communication skills, both written and verbal, to articulate brand values, respond to user concerns, and collaborate with cross-functional teams effectively.
• Ability to analyze data and generate actionable insights to optimize community engagement strategies and improve user retention.
• Strong organizational skills to manage multiple tasks simultaneously, including content scheduling, event planning, and performance tracking.
• Passion for Web3 ecosystems and a willingness to stay updated on industry trends to inform community discussions and initiatives.
• Collaborative mindset to work with marketing, product, and support teams while maintaining a consistent community voice and tone.
• Basic understanding of SEO principles and social media marketing techniques to enhance content visibility and community reach.

Qualifications

• Currently pursuing a degree in Digital Marketing, Communications, or a related field with a focus on social media and community management.
• Experience with social media analytics tools (e.g., Hootsuite, Sprout Social) and familiarity with Google Analytics for tracking engagement metrics.
• Knowledge of Web3 concepts such as blockchain, NFTs, and decentralized applications to contribute meaningfully to community discussions.
• Ability to create visually appealing content using tools like Canva, Adobe Premiere, or basic video editing software.
• Strong attention to detail and time management skills to meet daily content deadlines and handle community inquiries efficiently.
• Fluency in English with additional language skills preferred for global community engagement.
• Availability to work flexible hours, including evenings and weekends, to respond to community activity and manage time-sensitive campaigns.