Job Description
As a Community Manager, you will be responsible for building, nurturing, and managing our community in both Chinese and one additional language (English, Korean, or Japanese). This role requires a deep understanding of community dynamics, Web3 or gaming platforms, and cross-cultural communication. You’ll play a key part in growing our presence, interacting with our audience, and ensuring the community remains welcoming and informed.
Key Responsibilities
- Community Engagement: Actively engage with users across our social media channels and messaging platforms to build relationships, answer questions, and create a positive atmosphere.
- Content Creation: Produce localized content that resonates with Chinese-speaking audiences and one additional language (English, Korean, or Japanese) audience, including social media posts, announcements, and newsletters.
- Event Coordination: Organize and manage virtual events, webinars, and AMAs (Ask Me Anything) sessions to foster community engagement and address community questions and feedback.
- Discussion Facilitation: Initiate and manage daily discussion topics to stimulate engagement and enhance community activity levels.
- Feedback Collection: Monitor community sentiment and gather user feedback to relay to the product and development teams, helping shape product improvements.
- Growth Strategies: Develop and execute strategies to grow the community by identifying and engaging key users, influencers, and communities.
- Moderation: Maintain a safe, respectful, and constructive community environment by enforcing guidelines and addressing inappropriate behavior.
主要职责
- 积极与用户在社交媒体渠道和消息平台上互动，建立关系，回答问题，营造积极的氛围。
- 创建能够吸引中英/中日/中韩受众的本地化内容，包括社交媒体帖子、公告和新闻通讯。
- 组织和管理线上活动及AMA环节，以促进社区互动并回应社区问题和反馈。
- 每日发起并管理话题讨论，以激发用户参与并提升社区活跃度。
- 监测社区情绪，收集用户反馈，并将其传达给产品和开发团队，帮助改进产品。
- 制定并执行社区增长策略，通过识别并激励关键用户、影响者和社区来扩大影响力。
- 维护一个安全、尊重和建设性的社区环境，执行社区准则并处理不当行为。
