Compliance Associate at Bitso

Job Description

Key Responsibilities

• Investigate users for AML/TF concerns in both crypto and fiat environments, ensuring timely and accurate identification of suspicious activities.
• Monitor and maintain case management registers (Admin, Spreadsheets on Drive, Unit21, Jira, Zendesk) to reflect all case developments and regulatory updates.
• Coordinate with international jurisdictions to fulfill compliance requirements and ensure adherence to local and global authority standards.
• Conduct transaction monitoring activities, including alert investigation, case escalation, and verification of customer information for due diligence reviews.
• Identify urgent sanctions matters or negative adverse media reports and promptly alert relevant teams for immediate action.
• Communicate compliance requirements and expectations clearly to users, maintaining a customer-centric approach in all interactions.
• Collaborate with Compliance, KYC, Customer Support, and Payments teams on an ad hoc basis to address operational needs and ensure seamless processes.
• Support internal and external audits by providing accurate documentation and ensuring compliance with audit protocols.
• Participate in ongoing remediation programs to address identified compliance gaps and improve risk management practices.
• Develop and maintain a deep understanding of AML typologies, user behavior patterns, and operational objectives to enhance investigation effectiveness.

Job Requirements

• Proven experience in AML/TF investigations within both cryptocurrency and fiat environments, with expertise in tools like Chainalysis, Unit21, and Jira.
• Strong knowledge of AML/FT regulations (local and international) and best practices, including familiarity with FATF guidelines and regulatory frameworks.
• Ability to conduct due diligence reviews and verify customer information as part of money laundering prevention policies.
• Understanding of PEPs (Politically Exposed Persons) and high-risk user profiles, including documentation requirements for onboarding and periodic reviews.
• Excellent communication skills to convey complex compliance requirements to stakeholders and ensure alignment with organizational goals.
• Collaborative mindset to work effectively with cross-functional teams and support compliance initiatives across departments.
• Attention to detail and analytical skills to manage case registers accurately and ensure data integrity in compliance processes.
• Proactive approach to leverage feedback for continuous improvement of investigation methodologies and operational efficiency.
• Ability to escalate cases promptly and provide actionable insights to mitigate compliance risks.
• Knowledge of audit procedures and the ability to support both internal and external compliance assessments.

Additional Qualifications

Preferred qualifications include certifications in AML compliance (e.g., CAML, CFA, or equivalent), experience with regulatory reporting systems, and familiarity with cryptocurrency transaction patterns. Strong organizational skills are essential to manage multiple cases simultaneously and maintain compliance documentation. The ability to adapt to changing regulatory landscapes and implement new compliance protocols is highly valued. Candidates should also demonstrate a commitment to continuous learning and professional development in anti-money laundering and financial crime prevention.