Content Writer at Hadean

Job Description

Key Responsibilities

• Author and maintain product documentation, including user manuals, API references, and SDK guides, ensuring clarity and usability for both technical and non-technical audiences.
• Develop onboarding materials such as tutorials and step-by-step guides to help users and developers quickly understand and integrate with our products.
• Collaborate closely with engineers, product managers, and QA teams to gather requirements, validate technical details, and ensure documentation reflects the latest product updates.
• Create and update API specifications using industry-standard tools and formats, such as OpenAPI or Swagger, to support integration and development workflows.
• Work with stakeholders across the organization to collect, organize, and centralize technical information, maintaining a unified knowledge base.
• Conduct user research to identify documentation gaps and improve the user experience through targeted content updates.
• Review and revise existing documentation to ensure accuracy, consistency, and alignment with company standards and branding guidelines.
• Participate in agile ceremonies like sprint planning and retrospectives to ensure documentation is developed iteratively and meets project timelines.
• Design documentation structures that are intuitive and scalable, supporting both internal teams and external customers.
• Ensure all documentation is version-controlled, searchable, and accessible through centralized platforms like Confluence or internal portals.

Job Requirements

• Proven experience as a Technical Writer or similar role, with a strong portfolio of technical documentation projects.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise language.
• Proficiency in documentation tools such as Markdown, Confluence, and version control systems like Git.
• Strong understanding of API design principles and the ability to create detailed specifications for RESTful services and SDKs.
• Ability to work independently and collaboratively in fast-paced agile environments, meeting tight deadlines without compromising quality.
• Knowledge of user-centered design methodologies and the ability to create documentation that enhances user experience and adoption.
• Attention to detail and a commitment to accuracy, ensuring all technical information is correctly represented in documentation.
• Experience with documentation frameworks and tools that support automated generation, such as Swagger or API Blueprint.
• Ability to conduct interviews or collaborate with technical teams to gather requirements and clarify complex concepts.
• Excellent organizational skills, with the ability to manage multiple documentation projects simultaneously and prioritize tasks effectively.
• Strong understanding of software development lifecycle and the ability to align documentation with product releases and updates.
• Ability to create and maintain documentation templates that ensure consistency across all product materials.
• Experience with content management systems and the ability to publish documentation to internal and external platforms.
• Excellent problem-solving skills, with the ability to identify documentation challenges and propose innovative solutions.
• Ability to work with minimal supervision, taking ownership of documentation deliverables and ensuring timely completion.
• Knowledge of accessibility standards and the ability to create inclusive documentation that meets regulatory requirements.
• Strong collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Experience with localization and translation of documentation for global audiences, if applicable.
• Ability to provide feedback on documentation processes and contribute to continuous improvement initiatives.
• Excellent time management skills, with the ability to meet project deadlines while maintaining high-quality documentation standards.