1. Responsible for receiving user inquiries through online customer service tools and answering their concerns; 2. Provide timely feedback on any issues in the process, collect and organize them; 3. Possess strong business sensitivity and be able to master basic business concepts after receiving training. Priority will be given to those with knowledge and experience in finance; 4. Brainstorm obstacles in user experience, uncover user needs, and promote problem-solving and process optimization; 5. Able to adapt to shift work/long night shift work.