Customer Service at MEXC

Job Description

Key Responsibilities

• Receive and respond to user inquiries through online customer service tools
• Provide timely feedback on process issues and maintain organized records
• Demonstrate strong business acumen and quickly master basic business concepts through training
• Identify user experience obstacles, uncover customer needs, and drive problem resolution
• Participate in process optimization initiatives to enhance service quality
• Adapt to flexible scheduling including shift work and extended night shifts

Job Requirements

• Prior experience in customer service or support roles preferred
• Strong communication and problem-solving skills
• Ability to quickly learn and apply business concepts
• Knowledge or experience in finance field is a significant advantage
• Comfortable working in a fast-paced, dynamic environment
• Willingness to work non-traditional hours including night shifts
• Customer-centric mindset with attention to detail

Preferred Qualifications

• 1-2 years of experience in online customer service or related field
• Basic understanding of financial products or services
• Experience with CRM systems or customer service platforms
• Ability to analyze data and identify trends in customer inquiries