1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools;2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems;3. Proficient in English and Mandarin;4. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred;5. Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization;6. Able to work onsite(base in Kuala Lumpur).