Customer Service at MEXC

Job Description

Key Responsibilities

• Receive user consultations and resolve doubts through online customer service tools.
• Timely feedback and document user issues encountered during product usage.
• Collect and organize user feedback to assist in service improvements.
• Analyze daily work to identify obstacles in user experience and propose optimizations.
• Collaborate with internal teams to drive problem-solving and process enhancements.

Job Requirements

• Strong business acumen with the ability to grasp basic business knowledge after training.
• Financial-related knowledge or experience is preferred.
• Excellent problem-solving skills and attention to detail.
• Ability to work in rotating shifts, including night shifts (9:00-18:00, 15:00-00:00, 00:00-9:00).
• 5 working days per week with shift flexibility.

Preferred Skills

• Customer service experience in an online environment.
• Ability to multitask and handle high-pressure situations.
• Strong communication and interpersonal skills.