Customer Service at MEXC

Job Description

Key Responsibilities

• Handle user inquiries through online customer service tools, providing timely and accurate responses in Japanese and Chinese.
• Track and resolve existing issues, ensuring prompt feedback and systematic organization of user concerns.
• Collaborate with cross-functional teams to analyze user feedback and identify areas for process optimization.
• Develop and implement solutions to enhance user satisfaction, leveraging insights from user experience challenges.
• Adapt to shift work schedules, including long night shifts, to ensure 24/7 support for our global user base.
• Stay updated on market trends and regulatory changes to maintain compliance and improve service quality.

Job Requirements

• Native or fluent proficiency in Japanese, with strong written and verbal communication skills in Chinese.
• Proven experience in customer service or related fields, with a focus on digital platforms or financial services.
• Excellent problem-solving abilities and business acumen, capable of understanding complex financial concepts.
• Ability to work independently and collaboratively, with a proactive approach to addressing user needs.
• Strong organizational skills to manage multiple tasks and prioritize urgent issues effectively.
• Flexibility to adapt to shift work and long night shifts, with a commitment to maintaining high service standards.
• Basic understanding of cryptocurrency trading and blockchain technology to enhance user interactions.
• Excellent interpersonal skills to build rapport with users and represent the company professionally.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and accuracy.
• Continuous learning mindset to stay updated on industry developments and improve service delivery.

Why Choose MEXC?