Customer Service at PlanX
Full Time1 month ago
Employment Information
Job Description
We are seeking a dedicated Customer Support Specialist to join our team. This role focuses on providing exceptional service to our customers by addressing their inquiries and resolving issues efficiently. The ideal candidate will act as a liaison between customers and our technical teams to ensure smooth problem resolution.
Key Responsibilities
- Respond to customer inquiries promptly and professionally through various communication channels.
- Assist customers in troubleshooting and resolving their issues with our products or services.
- Identify and escalate technical problems to the research and development team when necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with other departments to improve overall customer experience.
Job Requirements
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to diagnose and troubleshoot technical issues.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Basic understanding of technical concepts and willingness to learn more.
- Patience and empathy when dealing with customers.
Additional Information
This position offers a great opportunity to grow within the company and develop technical skills. We provide comprehensive training and support to help you succeed in this role. If you are passionate about helping customers and enjoy working in a dynamic environment, we encourage you to apply.
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