Head of Operations at CoinW Exchange

Job Description

Key Responsibilities

• Develop and execute strategic plans for digital currency exchanges to achieve business goals and growth targets, including market analysis, product development, and operational optimization.
• Lead and manage the operations team, assigning tasks, monitoring performance, and ensuring alignment with organizational objectives.
• Coordinate cross-departmental efforts to streamline workflows, resolve operational bottlenecks, and enhance overall efficiency.
• Monitor real-time market dynamics, identify emerging trends, and formulate data-driven market strategies to maintain a competitive edge.
• Implement and refine risk management protocols to mitigate potential threats, including fraud detection, cybersecurity measures, and liquidity risk controls.
• Ensure strict adherence to regulatory requirements and compliance standards, conducting audits and maintaining documentation for legal and operational transparency.
• Collaborate with customer support teams to analyze user feedback, prioritize improvements, and enhance the overall trading experience.
• Maintain relationships with partners, financial regulators, and industry stakeholders to ensure smooth operations and regulatory alignment.
• Oversee the maintenance and upgrading of exchange technology systems, ensuring scalability, performance, and security for uninterrupted service delivery.
• Develop contingency plans for system failures, security breaches, or market disruptions to minimize operational risks and ensure business continuity.

Job Requirements

• Proven experience in digital currency exchange operations, preferably with a focus on OTC (Over-the-Counter) trading platforms, with a minimum of 5 years in the fintech or cryptocurrency industry.
• Strong understanding of digital currency market mechanics, trading protocols, and regulatory frameworks such as KYC/AML, anti-money laundering, and securities laws.
• Excellent leadership and team management skills, with a track record of successfully managing cross-functional teams in fast-paced environments.
• Proficiency in strategic planning and execution, with experience in developing and implementing growth strategies for digital financial platforms.
• Ability to analyze market data and trends, using tools like trading volume analytics, price movement tracking, and competitor benchmarking to inform decisions.
• Knowledge of risk management methodologies, including quantitative risk assessment, threat modeling, and crisis management protocols.
• Strong communication skills to liaise with stakeholders, including investors, regulators, and technical teams, to ensure alignment and transparency.
• Experience with technology systems management, including blockchain infrastructure, API integrations, and cybersecurity frameworks like ISO 27001.
• Excellent problem-solving abilities to address operational challenges, system failures, and customer service issues promptly and effectively.
• Ability to maintain compliance with evolving regulations while ensuring operational efficiency and user trust in digital currency exchanges.