Job Description
As a Contract Operations Manager, you will be responsible for designing, optimizing, and maintaining the operational framework of the trading platform's contract business to align with the company's strategic goals. This role involves managing the entire lifecycle of contract operations, from initial planning to execution and continuous improvement, ensuring seamless integration with business development needs. You will also oversee user acquisition, retention, and community engagement strategies to drive platform growth and user satisfaction.
Key Responsibilities
- Develop and implement comprehensive operational systems for the trading platform's contract business, ensuring alignment with company objectives and scalability.
- Lead the creation of a contract user system, focusing on user acquisition, conversion, and retention through targeted marketing, user segmentation, and personalized engagement tactics.
- Plan, execute, and evaluate the effectiveness of platform contract-related activities, including promotions, campaigns, and user onboarding programs.
- Collaborate closely with product and technical teams to refine contract offerings, monitor project timelines, and ensure timely delivery of new features and improvements.
- Build and manage a high-performing contract operations team, coordinating daily tasks, fostering communication, and driving cross-departmental collaboration.
- Utilize data analytics tools to interpret operational metrics, user behavior patterns, and market trends, enabling data-driven decision-making and strategy optimization.
- Monitor and report on key performance indicators (KPIs) to assess operational efficiency, user engagement levels, and business growth outcomes.
- Identify and resolve operational bottlenecks, streamline workflows, and enhance the overall user experience through continuous process improvement.
- Stay updated on industry best practices and emerging trends in contract operations to ensure the platform remains competitive and innovative.
- Provide leadership and guidance to junior team members, ensuring adherence to quality standards and fostering a culture of accountability and excellence.
Job Requirements
- Proven experience in operations management, preferably within the fintech or e-commerce sector, with a focus on contract-related processes.
- Strong analytical skills with the ability to interpret complex data sets and derive actionable insights for business improvement.
- Excellent communication and interpersonal abilities to coordinate with cross-functional teams and manage stakeholder expectations.
- Proficiency in project management methodologies, including Agile and Scrum, to oversee multiple initiatives simultaneously.
- Deep understanding of user acquisition, retention, and community management strategies to drive platform growth.
- Ability to develop and execute operational plans that align with business objectives, ensuring measurable results and ROI.
- Knowledge of contract lifecycle management, including negotiation, execution, monitoring, and renewal processes.
- Strong leadership qualities with a track record of building and managing high-performing teams in fast-paced environments.
- Fluency in English and Mandarin, with the ability to communicate effectively in both written and verbal formats.
- Advanced proficiency in Microsoft Office Suite and data visualization tools such as Tableau or Power BI.
- Ability to work independently and collaboratively, with a proactive approach to problem-solving and process optimization.
- Excellent time management skills to prioritize tasks, meet deadlines, and ensure smooth project execution.
- Knowledge of compliance and risk management frameworks to ensure all operations adhere to regulatory standards.
- Ability to adapt to changing business environments and implement innovative solutions to enhance operational efficiency.
- Strong organizational skills to manage multiple projects, track progress, and ensure timely delivery of results.
