Operation Manager at SuperEx

Job Description

Key Responsibilities

• Develop and execute strategic plans for overseas exchange operations, including market entry strategies and cross-border collaboration frameworks.
• Monitor and analyze operational metrics to identify performance gaps and propose data-driven improvements for KPI alignment.
• Design targeted marketing campaigns and user engagement strategies to address specific needs of international user segments.
• Facilitate customer acquisition and retention initiatives through digital marketing, content optimization, and loyalty programs.
• Lead product localization efforts, ensuring overseas offerings are tailored to regional preferences and regulatory requirements.
• Coordinate with cross-functional teams to streamline workflows and enhance the efficiency of international operations.
• Conduct competitor analysis and market research to inform strategic decision-making and innovation in overseas markets.
• Manage vendor relationships and ensure compliance with international standards during product development and deployment.

Job Requirements

• Proven experience in international business operations or cross-border market strategies, preferably in the fintech or exchange industry.
• Strong analytical skills with expertise in interpreting market data, user behavior metrics, and KPI performance reports.
• Excellent communication abilities to effectively collaborate with global teams, partners, and stakeholders.
• Fluency in English and at least one additional language to support international client interactions and documentation.
• Knowledge of digital marketing tools (e.g., Google Analytics, SEMrush) and user acquisition strategies for global markets.
• Ability to lead product optimization projects, including A/B testing, UX/UI improvements, and feature prioritization.
• Experience in managing vendor partnerships, with a track record of successful collaboration and project delivery.
• Proficiency in cross-cultural communication and understanding of regional market dynamics.
• Strong organizational skills to handle multiple international projects simultaneously while maintaining quality standards.
• Ability to adapt to fast-paced environments and drive results under tight deadlines.

Additional Information

This role requires a proactive mindset to identify opportunities for growth in overseas markets while mitigating risks associated with cross-border operations. The candidate should demonstrate a deep understanding of international regulatory frameworks and compliance requirements. Preference will be given to candidates with experience in managing multi-tiered partnerships, including negotiation, onboarding, and ongoing relationship management. Strong leadership skills are essential for guiding teams through complex international projects and fostering a collaborative work culture. The ideal candidate will also possess a strategic vision to align operational goals with long-term business objectives in global markets.