Operation Manager at Matrixport

Job Description

Key Responsibilities

• User Operations Activities: Plan and implement user engagement initiatives, including new customer acquisition campaigns, competitions, and reward mechanisms. Conduct data analysis to optimize activities and increase user participation.
• User Behavior Analysis: Regularly track and analyze user behavior data to identify needs and pain points. Propose and drive improvements for products and services based on insights.
• User Growth and Maintenance: Develop and execute user growth strategies through data analysis and market research to boost engagement and retention rates.
• Community Management: Maintain active interaction with users, address feedback and suggestions, and foster a positive community atmosphere to enhance user satisfaction and stickiness.
• Cross-Departmental Collaboration: Work closely with product, technology, and marketing teams to improve user experience and ensure product-market fit.
• Customer Support and Major Client Maintenance: Respond promptly to user issues, resolve platform-related problems, and ensure a seamless customer experience.

Job Requirements

• Proven experience in user operations, community management, or customer support roles.
• Strong analytical skills with the ability to interpret user data and derive actionable insights.
• Excellent communication and interpersonal skills to engage with users and collaborate across teams.
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
• Familiarity with market research techniques and user growth strategies.
• Problem-solving mindset with a focus on delivering exceptional user experiences.