Operation Manager at OneKey

Job Description

Key Responsibilities

• Operate and manage the company's official Twitter account, including content creation, scheduling, engagement monitoring, and performance analysis to maximize brand visibility and audience interaction.
• Organize and facilitate regular English video conferences with internal stakeholders, ensuring clear communication, agenda management, and actionable follow-up for collaboration initiatives.
• Develop English help center documents that address emerging topics, conduct user research to identify pain points, and maintain up-to-date resources for customer support teams.
• Collaborate with marketing and product teams to align social media strategies with business goals, and provide insights based on audience feedback and engagement metrics.
• Track and report on the effectiveness of social media campaigns, identifying opportunities for optimization and innovation in content formats.
• Support the creation of multilingual content assets when required, ensuring consistency in messaging across platforms and regions.
• Stay updated on social media trends, platform algorithms, and customer service best practices to continuously improve operational efficiency and user experience.

Job Requirements

• Native or fluent English proficiency, with strong written and verbal communication skills for creating professional content and conducting meetings.
• Proven experience in social media management, preferably with a focus on Twitter or similar platforms, including content strategy development and analytics reporting.
• Excellent organizational skills to manage multiple tasks simultaneously, such as coordinating video conferences, handling collaboration follow-ups, and document creation.
• Ability to work independently while maintaining collaboration with cross-functional teams to achieve shared objectives.
• Proficiency in using content management tools (e.g., Hootsuite, Buffer) and document collaboration platforms (e.g., Google Docs, Confluence).
• Strong attention to detail for ensuring accuracy in help center documentation and maintaining brand consistency across all communications.
• Basic understanding of customer service workflows and the ability to translate complex information into user-friendly guidelines.
• Experience with video conferencing tools (e.g., Zoom, Microsoft Teams) and the ability to facilitate virtual meetings effectively.
• Excellent time management skills to meet deadlines for content publishing, document updates, and meeting coordination.
• Ability to adapt to fast-paced environments and handle evolving priorities while maintaining high-quality output.