Job Description
This role is responsible for managing the company's digital communication strategy with a focus on social media engagement and internal collaboration. The ideal candidate will serve as the primary point of contact for maintaining the official Twitter account, ensuring consistent brand messaging, and driving audience interaction through strategic content creation and analytics. Additionally, the position involves coordinating cross-functional teams for English video conferences, facilitating knowledge sharing, and managing follow-up actions for ongoing collaboration projects. The candidate will also contribute to the development and maintenance of customer support documentation, aligning it with current trends and user needs to enhance service quality.
Key Responsibilities
- Operate and manage the company's official Twitter account, including content creation, scheduling, engagement monitoring, and performance analysis to maximize brand visibility and audience interaction.
- Organize and facilitate regular English video conferences with internal stakeholders, ensuring clear communication, agenda management, and actionable follow-up for collaboration initiatives.
- Develop English help center documents that address emerging topics, conduct user research to identify pain points, and maintain up-to-date resources for customer support teams.
- Collaborate with marketing and product teams to align social media strategies with business goals, and provide insights based on audience feedback and engagement metrics.
- Track and report on the effectiveness of social media campaigns, identifying opportunities for optimization and innovation in content formats.
- Support the creation of multilingual content assets when required, ensuring consistency in messaging across platforms and regions.
- Stay updated on social media trends, platform algorithms, and customer service best practices to continuously improve operational efficiency and user experience.
Job Requirements
- Native or fluent English proficiency, with strong written and verbal communication skills for creating professional content and conducting meetings.
- Proven experience in social media management, preferably with a focus on Twitter or similar platforms, including content strategy development and analytics reporting.
- Excellent organizational skills to manage multiple tasks simultaneously, such as coordinating video conferences, handling collaboration follow-ups, and document creation.
- Ability to work independently while maintaining collaboration with cross-functional teams to achieve shared objectives.
- Proficiency in using content management tools (e.g., Hootsuite, Buffer) and document collaboration platforms (e.g., Google Docs, Confluence).
- Strong attention to detail for ensuring accuracy in help center documentation and maintaining brand consistency across all communications.
- Basic understanding of customer service workflows and the ability to translate complex information into user-friendly guidelines.
- Experience with video conferencing tools (e.g., Zoom, Microsoft Teams) and the ability to facilitate virtual meetings effectively.
- Excellent time management skills to meet deadlines for content publishing, document updates, and meeting coordination.
- Ability to adapt to fast-paced environments and handle evolving priorities while maintaining high-quality output.
