Operations and Maintenance Engineer at Armonia

Job Description

Key Responsibilities

• Oversee the daily operation and maintenance of business systems, including system monitoring, configuration management, and routine performance tuning to ensure optimal uptime and reliability.
• Respond promptly to production incidents, conduct root cause analysis, and implement effective solutions to resolve system failures or bottlenecks.
• Proactively identify system vulnerabilities, performance issues, and operational inefficiencies through continuous evaluation and monitoring tools.
• Collaborate with cross-functional teams to design and execute system optimization strategies, such as improving scalability, security, and resource utilization.
• Document all system operations, maintenance procedures, and technical specifications in a clear and organized manner for internal reference and compliance purposes.
• Stay updated on emerging technologies and industry best practices to recommend and implement innovative solutions for system enhancement.
• Coordinate with stakeholders to communicate system status, incident updates, and maintenance schedules effectively.
• Ensure adherence to security protocols, data protection standards, and regulatory requirements in system operations and maintenance activities.

Job Requirements

• Minimum of a bachelor's degree in Computer Science, Information Technology, or a related field, with a preference for advanced degrees or certifications in system administration or IT operations.
• At least 3 years of hands-on experience in system operation and maintenance, preferably in a corporate or enterprise environment with complex IT infrastructure.
• Proficiency in Linux/Unix and Windows server environments, including system configuration, user management, and troubleshooting techniques.
• Strong understanding of networking fundamentals, such as TCP/IP, DNS, and firewall configurations, to support system connectivity and security.
• Experience with database management systems (e.g., MySQL, PostgreSQL, Oracle) for monitoring, backup, and performance optimization tasks.
• Skilled in using monitoring tools (e.g., Zabbix, Nagios, Prometheus) and log analysis platforms (e.g., ELK Stack, Splunk) to diagnose and resolve complex system issues.
• Excellent written and verbal communication skills to document technical processes and present system status updates to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment, with strong problem-solving and analytical capabilities.
• Knowledge of IT service management frameworks (e.g., ITIL) and compliance standards (e.g., ISO 27001) to ensure operational best practices.
• Proficient in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Puppet) to streamline repetitive tasks and improve system efficiency.