Operations and Maintenance Engineer at MEXC

Job Description

Key Responsibilities

• Ensure the daily operation of the company's IT system and monitor the status of hardware facilities such as servers, network equipment, and storage devices to maintain optimal performance.
• Diagnose, analyze, and resolve technical faults in IT systems, including software errors, hardware malfunctions, and network connectivity issues, with a focus on minimizing downtime and maximizing system availability.
• Implement and maintain robust security measures for IT systems, including regular updates to antivirus software, firewalls, intrusion detection systems, and other security tools to safeguard against cyber threats.
• Conduct periodic performance evaluations of IT systems, identify bottlenecks or inefficiencies, and propose and execute optimization strategies to enhance system speed, scalability, and resource utilization.
• Document all system configurations, fault repair processes, and technical activities in detail, ensuring accurate records for troubleshooting, audits, and knowledge sharing across teams.
• Collaborate with cross-functional teams to troubleshoot complex issues, provide technical guidance, and ensure alignment between IT operations and business objectives.
• Stay updated on emerging technologies, industry best practices, and security vulnerabilities to continuously improve IT infrastructure and adapt to evolving organizational needs.

Job Requirements

• Minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field, with advanced certifications such as CompTIA A+, Network+, or CISSP preferred.
• Proven experience (3+ years) in IT operations, system administration, or network engineering, with a strong track record of managing enterprise-level hardware and software environments.
• Expertise in monitoring and maintaining IT systems, including familiarity with tools like Nagios, SolarWinds, or PRTG for real-time performance tracking and alert management.
• Proficiency in cybersecurity protocols, including knowledge of firewalls, antivirus solutions, and encryption technologies to ensure data protection and compliance with regulations such as GDPR or HIPAA.
• Strong analytical skills to evaluate system performance metrics, identify root causes of issues, and develop data-driven optimization plans that align with business goals.
• Excellent communication abilities to convey technical information to non-technical stakeholders, document procedures clearly, and collaborate effectively with team members.
• Ability to work independently under pressure, prioritize tasks efficiently, and manage multiple responsibilities simultaneously while maintaining high standards of accuracy and reliability.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V) is a plus, as well as familiarity with scripting languages like Python or Bash for automation tasks.
• Knowledge of IT service management frameworks (e.g., ITIL) and incident management processes to ensure adherence to standardized operational procedures.
• Strong problem-solving skills with the ability to think critically and creatively to resolve complex technical challenges and improve system resilience.