MSX.com

Job Description: This position is responsible for formulating and implementing customer service strategies to enhance the quality and efficiency of the customer support team. The role requires close collaboration with product, operations, and technical teams to resolve customer issues and optimize user experience. Key Responsibilities Customer Service Strategy: Develop strategic plans and workflows for the customer service team to ensure service quality aligns with company objectives. Customer Support: Monitor and optimize support processes to ensure cus

Job Description: Requirements: 1. Bachelor's degree in computer-related field; 2. Minimum 1 year of backend development experience, capable of understanding platform logic and business requirements, designing reasonable technical solutions, and efficiently troubleshooting online issues; 3. Proficient in at least one of GO or Java programming languages, familiar with common RPC frameworks; 4. Familiar with microservices architecture, databases (MySQL/Redis/MongoDB), and other commonly used p