Job Description
This role is designed for a dynamic professional seeking to drive operational excellence across an organization. The Business Operations Manager will lead cross-functional initiatives, ensuring alignment between departments to achieve strategic business objectives. Key responsibilities include overseeing multiple workstreams simultaneously, facilitating collaboration between teams, and implementing process improvements that enhance efficiency and productivity. The ideal candidate will also be responsible for developing new tools and systems from scratch, often requiring negotiation with external vendors to secure optimal solutions. This position demands a proactive approach to problem-solving, with a focus on bridging communication gaps and fostering a culture of innovation. The Business Operations Manager will serve as a strategic partner, contributing to high-level discussions that shape the organization's future direction.
Key Responsibilities
- Oversee and manage multiple cross-departmental workstreams concurrently, ensuring timely delivery and alignment with organizational goals
- Collaborate closely with various departments to identify and resolve complex business challenges through strategic problem-solving
- Lead the development of new operational processes and tools from scratch, including coordination with third-party vendors for implementation
- Act as a bridge between teams, facilitating communication and collaboration to break down silos and improve cross-functional efficiency
- Participate in strategic conversations with leadership to provide insights on operational improvements and business process optimization
- Take ownership of tasks that require creative solutions, adapting to changing priorities while maintaining high standards of performance
- Monitor key performance indicators (KPIs) across operations to identify areas for improvement and drive continuous enhancement
- Coordinate with stakeholders to ensure all operational initiatives support the company's overall business strategy and objectives
- Develop and maintain documentation for processes, systems, and workflows to ensure clarity and consistency across teams
- Provide leadership and guidance to cross-functional teams during the implementation of new operational strategies and tools
Job Requirements
- Bachelor's degree in Business Administration, Operations Management, or related field; advanced degree preferred
- Minimum of 5 years of experience in business operations, project management, or equivalent role with cross-functional collaboration
- Proven ability to develop and implement operational processes from scratch, including vendor negotiation and stakeholder management
- Strong analytical skills with experience in identifying inefficiencies and proposing data-driven solutions to improve operations
- Excellent communication skills, with the ability to translate complex operational concepts into actionable strategies for all levels of the organization
- Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Trello) for tracking cross-departmental initiatives
- Experience with business process automation tools and systems to streamline operations and reduce manual effort
- Ability to lead strategic conversations with executives and department heads to align operational goals with business vision
- Strong organizational skills to manage multiple priorities and deadlines while maintaining high-quality deliverables
- Knowledge of industry-specific regulations and compliance requirements to ensure operational strategies meet legal standards
- Preferred experience with ERP systems (e.g., SAP, Oracle) and data analytics platforms to support decision-making processes
- Ability to work independently and take initiative in solving problems while collaborating effectively with cross-functional teams
- Excellent time management skills to balance competing demands and ensure all operational initiatives are completed on schedule
- Strong leadership qualities with the ability to mentor and guide team members through process changes and tool implementations
- Experience with change management frameworks to successfully implement new operational strategies across the organization
