Community Manager at Origin Protocol

Job Description

Key Responsibilities

• Respond to customer inquiries, feedback, and concerns through various communication channels in a timely and professional manner to ensure customer satisfaction and loyalty.
• Write, edit, and publish engaging content tailored to the community's language and cultural context, maintaining brand voice and tone across all platforms.
• Organize and manage both virtual and live events, including webinars, product launches, and community meetups, to enhance brand awareness and user engagement.
• Collaborate closely with Marketing, PR, and Communications teams to plan, execute, and monitor social media campaigns, ensuring cohesive messaging and measurable outcomes.
• Build and nurture relationships with customers, industry professionals, and influencers to strengthen brand credibility and expand community reach.
• Host or attend interactive sessions on platforms like Discord AMAs, Telegram events, and Twitter Spaces to engage with audiences and gather valuable insights.
• Stay up-to-date with emerging digital technology trends and Origin product updates to ensure content and campaign strategies remain relevant and innovative.
• Track and analyze engagement metrics to evaluate the effectiveness of communication efforts and provide data-driven recommendations for improvement.
• Develop and maintain a content calendar that aligns with brand objectives and seasonal marketing initiatives to ensure consistent output.
• Represent the brand in public forums and social media spaces, ensuring all interactions reflect the company's values and mission.

Job Requirements

• Native or fluent proficiency in the community's language, with strong written and verbal communication skills.
• Proven experience in managing social media platforms (e.g., Discord, Telegram, Twitter Spaces) and executing digital marketing campaigns.
• Excellent organizational skills with the ability to manage multiple projects simultaneously, including event planning and content scheduling.
• Strong interpersonal skills to build rapport with customers, influencers, and cross-functional teams.
• Ability to adapt to fast-paced environments and prioritize tasks effectively under tight deadlines.
• Knowledge of digital marketing tools (e.g., Hootsuite, Canva, Google Analytics) and content creation software.
• Experience with event management platforms and tools for virtual event coordination.
• Understanding of SEO best practices and content optimization techniques to maximize reach.
• Ability to translate complex product information into accessible, engaging content for diverse audiences.
• Strong analytical mindset with basic data interpretation skills to measure campaign success.
• Excellent time management skills to balance customer support, content creation, and event execution responsibilities.
• Passion for digital innovation and a proactive approach to staying informed about industry developments.
• Ability to work independently while maintaining collaboration with cross-departmental teams.
• Experience with customer relationship management (CRM) systems for tracking interactions and feedback.
• Strong problem-solving skills to address challenges in real-time during live events or customer interactions.