Community Manager at Acala

Job Description

Key Responsibilities

• Actively manage and monitor community interactions via online channels such as Twitter, Discord, and other social media platforms, ensuring timely and effective responses to user inquiries and feedback.
• Develop and maintain relationships with Ambassador-level users, empowering them to become brand advocates and contributors to community growth.
• Systematically collect, analyze, and consolidate community feedback to identify actionable insights, which will be shared with the product development team to inform app enhancements and feature updates.
• Plan, execute, and coordinate online events (e.g., live Q&A sessions, contests, and product launch campaigns) to increase user engagement, foster brand loyalty, and promote product usage.
• Design and implement a comprehensive social media strategy tailored to specific campaigns, particularly product launches, to maximize reach, engagement, and conversion rates.
• Collaborate with cross-functional teams to align community initiatives with broader business objectives, ensuring consistent messaging and brand representation.
• Track and report on community metrics (e.g., sentiment analysis, participation rates, and growth trends) to measure the impact of engagement efforts and optimize future strategies.

Job Requirements

• Proven experience in community management or social media marketing, with a demonstrated ability to build and sustain online communities.
• Excellent communication and interpersonal skills, including the ability to articulate brand values and engage with diverse user groups effectively.
• Strong analytical mindset to interpret user data, identify trends, and translate insights into actionable strategies for product improvement.
• Proficiency in managing social media platforms (Twitter, Discord, etc.) and tools for content creation, analytics, and engagement tracking.
• Ability to collaborate with product teams, marketing departments, and customer support to align community efforts with organizational goals.
• Passion for fostering user-centric experiences and driving product success through community engagement and feedback loops.
• Excellent time management and organizational skills to handle multiple tasks, deadlines, and priorities simultaneously.
• Fluency in English, with additional language skills preferred for global community outreach and communication.