Community Operation at Zeepr

Job Description

Key Responsibilities

• Develop and execute a community management strategy, building a vibrant and engaged community on platforms like Twitter, Instagram, Telegram, and Discord.
• Implement branding strategies to enhance social media influence and shape the organization's image through consistent messaging and visual identity.
• Create and deliver compelling content, including text, images, videos, and interactive media, to support brand development and engagement goals.
• Foster a positive community atmosphere by actively engaging with members through comments, messages, and live interactions, while providing timely updates and resolving queries.
• Moderate and monitor community activity, ensuring compliance with platform guidelines and organizational policies, and addressing violations or negative behavior promptly.
• Identify and connect with influencers, community leaders, and industry experts to establish strategic partnerships and amplify brand reach.
• Analyze community metrics such as engagement rates, follower growth, and sentiment analysis to provide actionable insights and data-driven recommendations.
• Collaborate with the marketing team to align community initiatives with overall project goals, ensuring cohesive messaging and campaign execution.
• Stay updated on industry trends and platform algorithm changes to adapt strategies and maintain competitive advantage.
• Develop and maintain a content calendar, coordinating with creative teams to ensure timely and relevant content delivery across all channels.

Job Requirements

• Minimum of 2 years of experience in community management, social media marketing, or related fields with a proven track record of successful campaigns.
• Proven expertise in managing online communities across platforms like Twitter, Instagram, Telegram, and Discord, with a focus on user engagement and retention.
• Strong understanding of content creation principles, including copywriting, graphic design, and video production, to deliver high-quality material for community growth.
• Excellent analytical skills with experience in using tools like Google Analytics, social media insights dashboards, and sentiment analysis software to measure performance.
• Ability to develop and implement branding strategies that align with organizational goals, including visual identity, tone of voice, and campaign themes.
• Proficiency in SEO best practices, keyword research, and content optimization techniques to improve organic reach and engagement.
• Skilled in moderating online communities, with experience in creating and enforcing community guidelines, handling conflicts, and maintaining a safe environment.
• Experience in building and nurturing relationships with influencers, brand ambassadors, and industry partners to expand community networks.
• Strong communication skills, both written and verbal, to effectively engage with community members and collaborate with cross-functional teams.
• Ability to work independently and as part of a team, with a proactive approach to problem-solving and continuous improvement of community strategies.
• Knowledge of project management methodologies and tools (e.g., Trello, Asana) to coordinate multiple initiatives simultaneously.
• Excellent time management skills to handle multiple tasks, meet deadlines, and maintain consistent content delivery schedules.
• Fluency in English, with additional language skills preferred for global community engagement.
• Ability to adapt to fast-paced environments and handle evolving challenges in digital community management.
• Experience with customer relationship management (CRM) systems to track user interactions and improve community engagement strategies.