Job Description
The Exchange Operations Engineer is responsible for ensuring the stability, security, and efficiency of the company's IT infrastructure. This role involves managing server environments, maintaining existing systems, and supporting the lifecycle of applications through development, testing, deployment, and post-production monitoring. The candidate will also design and implement operational standards, streamline workflows, and create comprehensive emergency response plans to minimize system downtime. Continuous improvement initiatives are required to enhance platform performance and deliver an optimal user experience.
Key Responsibilities
- Perform daily maintenance tasks for servers, including configuration management, performance optimization, data backup, and issue resolution across multiple platforms.
- Monitor and manage the company's existing IT systems to identify and resolve common operational issues, ensuring seamless user experience and system reliability.
- Collaborate with development teams to develop, test, and deploy applications, maintaining version control and ensuring compatibility with production environments.
- Design and implement standardized operation and maintenance procedures, including incident response protocols, change management processes, and disaster recovery strategies.
- Conduct regular system audits to identify performance bottlenecks, security vulnerabilities, and areas for optimization, proposing and executing improvement solutions.
- Lead the creation of documentation for technical processes, system architecture, and troubleshooting guides to support team knowledge sharing and onboarding.
- Participate in cross-functional projects to enhance system scalability, automate repetitive tasks, and improve overall operational efficiency.
- Provide 24/7 technical support during system outages, coordinating with stakeholders to restore services and prevent future disruptions.
- Stay updated on emerging technologies and industry best practices to continuously innovate and refine operational workflows.
- Document and analyze system performance metrics to support data-driven decision-making and resource allocation strategies.
Job Requirements
- Minimum of 3 years of hands-on experience in server administration, system maintenance, and application deployment, preferably in Exchange environments.
- Proficiency in managing Windows Server, Active Directory, and Exchange Server components, including mail routing, storage management, and security configurations.
- Strong knowledge of network protocols, DNS, LDAP, and firewall rules to ensure system connectivity and data integrity.
- Experience with automation tools such as PowerShell, Ansible, or Puppet for streamlining maintenance tasks and reducing manual intervention.
- Ability to analyze system logs, troubleshoot complex issues, and resolve them within SLA timelines while maintaining system availability.
- Excellent communication skills to collaborate with developers, IT staff, and business stakeholders during system upgrades and incident resolution.
- Knowledge of cloud platforms like Microsoft Azure or AWS for hybrid infrastructure management and disaster recovery planning.
- Proficiency in using monitoring tools such as Nagios, SolarWinds, or Microsoft System Center for real-time system health tracking.
- Strong problem-solving skills and a proactive approach to identifying potential system risks and implementing preventive measures.
- Ability to create and maintain technical documentation, including SOPs, architecture diagrams, and troubleshooting guides for internal use.
- Experience with version control systems (e.g., Git) and CI/CD pipelines for managing application deployments and configuration changes.
- Knowledge of security best practices, including encryption protocols, access controls, and compliance requirements for data protection.
- Ability to work independently and as part of a team, prioritizing tasks effectively under time constraints and high-pressure situations.
- Strong analytical skills to evaluate system performance data and recommend optimization strategies that improve user experience and reduce costs.
- Excellent organizational skills to manage multiple projects simultaneously, track progress, and ensure timely completion of operational goals.
