Job Description
As the Exchange Operations Manager, you will be responsible for overseeing the overall operational strategy and business planning of the exchange. Your primary duties include setting phased operational goals and ensuring their successful implementation, while being accountable for key business metrics such as trading users, trading volume, revenue, user activity, and retention.
You will coordinate various business segments including spot trading, futures contracts, user growth, marketing campaigns, and platform operations, continuously optimizing the user lifecycle from registration, deposit, trading, to retention. Based on market trends, user behavior, and operational data, you will develop growth strategies to expand the trading user base, enhance trading activity, and maximize user value.
Additionally, you will lead the planning and execution of major operational and growth initiatives, establishing evaluation mechanisms for campaign costs, risks, and ROI, while conducting regular business reviews and strategy refinements. You will manage the operations team, including goal decomposition, task allocation, process management, and team development, to improve overall delivery efficiency.
Collaboration with cross-functional teams such as Product, Technology, Marketing, Business Development, and Risk Control is essential to drive key business initiatives and ensure the success of operational projects and final business outcomes.
Key Responsibilities
- Develop and implement exchange-wide operational strategies and business plans
- Set and achieve phased operational targets for core business metrics
- Manage spot trading, futures contracts, user growth, and platform operations
- Optimize user lifecycle from registration to retention
- Create data-driven growth strategies to enhance user base and trading activity
- Lead major operational projects with cost, risk, and ROI evaluation
- Conduct regular business reviews and strategy optimizations
- Manage and develop the operations team for improved efficiency
- Collaborate with cross-functional teams to drive business success
Job Requirements
- 5+ years of experience in cryptocurrency/Web3/CEX operations
- 3+ years in operations team management or as a business lead
- Proven CEX platform operations experience, preferably with major exchanges
- Strong business acumen with ownership of core metrics like trading volume and user retention
- Excellent data analysis and strategic planning capabilities
- Effective team management and cross-department collaboration skills
- Deep understanding of Crypto markets and user needs
- Results-driven with strong ownership and execution abilities
Preferred Qualifications
- Prior experience as CEX Operations Director/Manager
- Successful track record of building operations systems from scratch
- Demonstrated success in significantly growing trading users and volume
Compensation & Benefits
13-month salary package with various holiday benefits. Salary range: 8000U-15000U.
