Job Description
We are seeking a skilled professional to join our team as a Technical Solutions Specialist. This role involves working closely with clients during the sales cycle, providing technical expertise, and ensuring successful integration of our solutions. The ideal candidate will be responsible for understanding customer requirements, creating technical documentation, providing support, and reporting bugs to enhance the overall customer experience.
Key Responsibilities
- Customer Requirement Gathering and Solutioning:
- Collaborate with clients during the sales cycle to comprehensively understand their integration needs.
- Work closely with the sales team to provide technical insights and develop tailored solutions that meet customer requirements.
- Engage in solutioning discussions with clients, ensuring alignment between their needs and our technical capabilities.
- Technical Documentation:
- Create custom technical documentation for customers, detailing the integration process and configurations based on their specific solution.
- Ensure documentation is clear, comprehensive, and user-friendly, aiding customers in the successful implementation of solutions.
- Customer Support:
- Provide ongoing support to customers during the integration phase, addressing technical queries and challenges.
- Collaborate with cross-functional teams to resolve customer issues promptly and effectively.
- Conduct troubleshooting of API calls and JavaScript configurations to ensure seamless integration.
- Bug Reporting:
- Identify and document bugs encountered by customers during the integration process.
- Collaborate with the engineering team by providing detailed bug reports to facilitate efficient issue resolution.
Job Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience in technical solutions, customer support, or a similar role.
- Strong understanding of API integrations and JavaScript configurations.
- Excellent communication and collaboration skills to work with clients and cross-functional teams.
- Ability to create clear and comprehensive technical documentation.
- Problem-solving skills to troubleshoot and resolve technical issues efficiently.
- Attention to detail for accurate bug reporting and documentation.
