Moderator at PancakeSwap

Job Description

Key Responsibilities

• Lead and mentor the community management team to ensure adherence to community rules and policies.
• Review and approve user-submitted content, including posts, comments, and messages, to maintain quality and appropriateness.
• Monitor and moderate conversations in community chat platforms, forums, and social media channels.
• Identify and remove spam, harassment, hate speech, or other inappropriate behavior while preserving legitimate discussions.
• Respond to community members' questions, concerns, and feedback in a timely and professional manner.
• Document and report serious violations, security threats, or policy breaches to higher management for appropriate action.
• Develop and update community guidelines based on evolving needs and user behavior patterns.
• Collaborate with cross-functional teams to improve community engagement strategies and resolve complex issues.
• Track community metrics such as user activity, sentiment analysis, and incident reports to inform decision-making.
• Organize community events, contests, or campaigns to foster a sense of belonging and participation among members.

Job Requirements

• Proven experience in community management, moderation, or similar roles with a strong track record of maintaining online communities.
• Excellent communication skills, both written and verbal, to effectively interact with users and team members.
• Strong understanding of community guidelines, content moderation policies, and platform-specific rules.
• Ability to multitask and prioritize effectively in a fast-paced environment with high user engagement.
• Proficiency in using community management tools, chat moderation software, and analytics platforms.
• Experience with blockchain platforms or decentralized communities is a plus, particularly with PancakeSwap ecosystem knowledge.
• Excellent problem-solving skills to address conflicts, resolve disputes, and handle sensitive situations professionally.
• Ability to work independently and collaboratively with cross-functional teams to achieve community goals.
• Strong organizational skills to manage multiple responsibilities, track progress, and report findings regularly.
• Knowledge of social media trends, user behavior analysis, and community growth strategies is preferred.
• Excellent English communication skills, with the ability to communicate in other languages as needed.
• Ability to create and maintain a positive community culture while enforcing rules impartially.
• Experience with content creation, event planning, and user engagement initiatives is advantageous.
• Strong attention to detail to ensure accurate moderation decisions and policy compliance.