Operation Manager at WEEX

Job Description

Key Responsibilities

• Develop and implement operational strategies for the global market, including market research, competitor analysis, event operations, product operations, and new customer promotion plans.
• Lead the department to implement strategies, inspect results, and analyze improvements.
• Analyze user transaction behavior, preferences, and needs to explore user value and potential needs.
• Optimize product and service design to enhance user experience.
• Analyze operational performance and benefits, evaluate the achievement of various indicators, and identify problems and bottlenecks.
• Propose optimization suggestions and improvement measures to continuously improve overseas operational efficiency.
• Coordinate internal and external resources to improve customer service, including responding quickly to customer issues, resolving complaints, and handling disputes.
• Enhance customer satisfaction and loyalty through effective operational strategies.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in operations management, preferably in a global market.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent leadership and team management skills.
• Proven track record of improving operational efficiency and customer satisfaction.
• Ability to coordinate and manage internal and external resources effectively.
• Strong problem-solving skills and the ability to handle customer complaints and disputes.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages are a plus.