Operation Manager at BYDFi

Job Description

Key Responsibilities

• Develop and execute comprehensive strategies for platform growth, retention, and conversion, ensuring alignment with business objectives and user behavior patterns.
• Supervise the implementation of platform system strategies, monitor their effectiveness through KPI tracking, and conduct in-depth analysis to identify optimization opportunities.
• Design and manage user precision layered operation strategies, segmenting user groups based on behavior, preferences, and lifecycle stages to maximize platform value.
• Optimize user reach systems by leveraging data analytics tools and A/B testing to improve engagement metrics and conversion rates.
• Refine retention pathways through personalized user experiences and targeted marketing campaigns, ensuring sustained user activity and loyalty.
• Implement data monitoring systems to track user interactions, identify trends, and provide actionable insights for strategic adjustments.
• Conduct user research and market analysis to uncover latent product needs across different user stages, collaborating with cross-functional teams to translate findings into product enhancements.
• Enhance user value perception by aligning product improvements with user expectations, ensuring that platform offerings deliver measurable business outcomes.

Job Requirements

• Proven experience in platform operations, user growth, and retention strategies, with a demonstrated ability to drive measurable results.
• Strong analytical skills to interpret user data, identify patterns, and develop actionable strategies for platform optimization.
• Proficiency in data monitoring tools and user segmentation techniques to support precision marketing and user experience design.
• Excellent collaboration abilities to work with product, marketing, and data teams in developing and implementing user-centric solutions.
• Ability to create and execute retention pathways that improve user engagement and loyalty metrics.
• Knowledge of conversion rate optimization techniques and user journey mapping to enhance platform performance.
• Experience in cross-functional project management, ensuring seamless integration of user insights into product development cycles.
• Strong communication skills to present complex data and strategies to stakeholders, including executives and team leads.
• Ability to adapt to evolving market trends and user needs, continuously refining platform strategies for long-term success.
• Proficiency in data visualization tools and statistical analysis methods to support strategic decision-making processes.