Job Description
This role is responsible for ensuring product quality through comprehensive testing and quality assurance processes. The Operation Associate (QC/QA) will align the team's work with organizational quality targets by translating strategic objectives into actionable metrics. By integrating quality practices throughout the software development lifecycle, the candidate will contribute to delivering reliable and high-performing solutions. This position requires collaboration with cross-functional teams to maintain consistency between development, testing, and production environments.
Key Responsibilities
- Map team workflows to quality targets using OKRs or KPIs to drive measurable progress
- Execute quality assurance activities across the entire software development lifecycle, including bug testing, regression testing, and bug ticketing management
- Design and implement both manual and automated test cases to validate product functionality and performance
- Identify, document, and track software defects and incidents through systematic investigation and resolution processes
- Guide and mentor junior team members in executing testing tasks effectively
- Participate in process improvement initiatives by analyzing organizational metrics and recommending actionable strategies
- Act as a communication bridge between managers, stakeholders, and the QA team to ensure alignment of quality objectives
- Stay current with emerging testing methodologies, tools, and industry best practices to enhance testing efficiency
- Collaborate with developers and product owners to resolve issues in both test and production environments
- Contribute to quality reporting by documenting test results and defect trends systematically
Job Requirements
- Proven experience in software testing (minimum 2 years) with a strong understanding of QA processes
- Proficiency in manual and automated testing frameworks (e.g., Selenium, JUnit, TestNG)
- Knowledge of bug tracking systems (e.g., Jira, Bugzilla) and defect management methodologies
- Excellent analytical skills to identify root causes of issues and develop effective solutions
- Strong communication abilities to convey technical findings to non-technical stakeholders
- Ability to work collaboratively with cross-functional teams including developers, product managers, and operations
- Attention to detail to ensure accurate test case execution and defect documentation
- Basic understanding of software development lifecycle stages and quality assurance best practices
- Proficiency in data analysis tools for interpreting test metrics and quality trends
- Commitment to continuous learning and professional development in testing technologies
- Ability to prioritize tasks based on risk impact and business requirements
- Experience with Agile/Scrum methodologies for iterative quality assurance
- Strong organizational skills to manage multiple testing projects simultaneously
- Knowledge of quality management systems (QMS) and compliance standards
- Ability to create and maintain comprehensive test documentation
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field
- Proven track record in quality assurance roles with measurable impact on product quality
- Technical proficiency in programming languages (e.g., Python, Java) for test automation
- Experience with CI/CD pipelines and integration testing processes
- Understanding of software metrics and their application in quality improvement
- Ability to develop and maintain test environments for various platforms
- Knowledge of quality risk assessment techniques and mitigation strategies
- Experience with test planning and test case design methodologies
- Strong problem-solving skills to address complex technical issues
- Ability to work independently while maintaining team collaboration standards
- Excellent time management skills to meet project deadlines
- Proficiency in using version control systems (e.g., Git) for test artifact management
- Experience with test data management and test environment configuration
- Understanding of software compliance requirements and regulatory standards
- Ability to create and maintain test documentation for audit purposes
