Community Manager at Chakra

Job Description

Key Responsibilities

• Community Activity Planning
  • Develop and implement community operation strategies, creating engagement activities and competitions
  • Organize and host online/offline events, webinars, and meetups aligned with brand values
  • Facilitate Q&A (AMA) sessions with key team members
• Information Communication
  • Convey community feedback and monitor sentiment
  • Develop/maintain knowledge base, FAQs, and support documentation
  • Respond to inquiries and technical issues professionally
  • Coordinate content translation for global audiences
• Community Data Management
  • Track and analyze community growth and engagement metrics
  • Develop strategies for member acquisition and retention
  • Monitor competitor activities and adjust strategies accordingly
• Management
  • Oversee social media channels (Twitter, Telegram, Discord)
  • Implement reward programs and manage Ambassador Program
  • Manage community budgets and resources efficiently
  • Handle crisis management and conflict resolution
• Department Coordination
  • Collaborate with marketing, product, and development teams
  • Report community metrics and trends to senior management
  • Ensure community voice is reflected in company decisions
• Community Representation
  • Maintain active presence in all community channels
  • Manage community partnerships and collaborations
  • Represent Chakra at industry forums and events

Job Requirements

• 3+ years experience in community management or related role
• Proven track record of growing and engaging online communities
• Excellent communication and interpersonal skills
• Strong analytical skills with ability to interpret community data
• Experience managing social media platforms and community tools
• Ability to work cross-functionally with multiple teams
• Creative problem-solving skills and crisis management experience
• Passion for blockchain/Web3 technology preferred
• Multilingual capabilities a plus

Why Join Us