Job Description
We are seeking a dedicated Community Operations Specialist to manage and grow our online community. The ideal candidate will be responsible for executing community strategies to enhance user engagement, drive acquisition, and maintain a vibrant and active community environment.
Key Responsibilities
- Operate and manage the community according to its phased goals and plans, ensuring user acquisition and retention.
- Enhance community activity by planning and executing engaging topics and activities to meet business demand indicators.
- Explore user needs, plan and execute targeted online marketing activities, and track their effectiveness to improve user stickiness, activity, and conversion rates.
- Interact actively with users to identify potential and core users, promote user conversion, and develop key user cultivation plans.
- Record and analyze daily operational data to reflect community and user behavior, optimize community structure, and refine operational methods.
- Maintain close communication with community users, gather feedback, and collaborate with relevant departments to implement improvements.
Job Requirements
- Proven experience in community operations, user engagement, or digital marketing.
- Strong analytical skills to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills to engage with users effectively.
- Ability to plan and execute community activities and marketing campaigns.
- Creative mindset to develop strategies for user retention and conversion.
- Detail-oriented with the ability to manage multiple tasks and deadlines.
- Experience in collaborating with cross-functional teams to implement improvements.
Preferred Qualifications
- Experience in social media management or online community platforms.
- Knowledge of user behavior analysis and community growth strategies.
- Familiarity with tools for data tracking and community management.
