Community Operation at Balance

Role Overview

Key Responsibilities

• Community Engagement: Actively engage with users across our social media channels and messaging platforms to build relationships, answer questions, and create a positive atmosphere.
• Content Creation: Produce localized content that resonates with Chinese-speaking audiences and one additional language (English, Korean, or Japanese) audience, including social media posts, announcements, and newsletters.
• Event Coordination: Organize and manage virtual events, webinars, and AMAs (Ask Me Anything) sessions to foster community engagement and address community questions and feedback.
• Discussion Facilitation: Initiate and manage daily discussion topics to stimulate engagement and enhance community activity levels.
• Feedback Collection: Monitor community sentiment and gather user feedback to relay to the product and development teams, helping shape product improvements.
• Growth Strategies: Develop and execute strategies to grow the community by identifying and engaging key users, influencers, and communities.
• Moderation: Maintain a safe, respectful, and constructive community environment by enforcing guidelines and addressing inappropriate behavior.

主要职责

• 积极与用户在社交媒体渠道和消息平台上互动，建立关系，回答问题，营造积极的氛围。
• 创建能够吸引 中英/中日/中韩 受众的本地化内容，包括社交媒体帖子、公告和新闻通讯。
• 组织和管理线上活动及AMA环节，以促进社区互动并回应社区问题和反馈。
• 每日发起并管理话题讨论，以激发用户参与并提升社区活跃度。
• 监测社区情绪，收集用户反馈，并将其传达给产品和开发团队，帮助改进产品。
• 制定并执行社区增长策略，通过识别并激励关键用户、影响者和社区来扩大影响力。
• 维护一个安全、尊重和建设性的社区环境，执行社区准则并处理不当行为。