Job Description
The Community Operations role focuses on managing Reddit and forum communities. The primary responsibilities include enhancing brand visibility and user trust through community engagement, localized content creation, and public sentiment management. This position also serves as a bridge between the community and internal product teams.
Key Responsibilities
- Reddit & Forum Daily Operations:
- Manage the exchange's official Subreddit and accounts on crypto forums like Bitcointalk and Quora.
- Engage actively in mainstream crypto communities (e.g., r/CryptoCurrency, r/Bitcoin, r/ethereum) to boost organic brand exposure through valuable discussions.
- Plan and execute Reddit-native campaigns, such as AMAs with executives/project teams, trading competitions, and educational events.
- Monitor brand mentions on Reddit in real-time, track community sentiment, and address user feedback professionally and empathetically.
- Content Creation & "Reddit-Friendly" Communication:
- Translate complex financial products (e.g., Futures, Staking, Launchpad, API) into easy-to-understand, Reddit-friendly content like TL;DR summaries and in-depth posts.
- Identify industry trends, memes, and breaking news to create viral, product-aligned content quickly.
- Cross-Team Collaboration & Feedback Loop:
- Establish efficient response mechanisms to escalate product bugs, user requests, and support issues from Reddit to internal teams.
- Coordinate with Social Team members (Twitter/X, Telegram, Discord) to ensure consistency in global marketing campaigns.
- Data Tracking & Review:
- Analyze key Reddit metrics (Karma, engagement rates, traffic conversion, sentiment shifts) and refine strategies via weekly/monthly reports.
Job Requirements
- Experience: 1–3 years in crypto/Web3 community operations, with 1+ year focused on Reddit.
- Reddit Expertise: Deep understanding of Reddit’s algorithm, Karma system, Subreddit rules, and culture. Knows what content gets upvoted/downvoted or risks bans.
- Crypto Knowledge: Proficient in trading basics (spot, derivatives, DeFi, Web3 concepts), distinguishing APR vs. APY, Layer 1 vs. Layer 2.
- Language Skills: Fluent English with strong writing ability; adept at internet slang and humor.
- Resilience: Stays calm under pressure, handles criticism empathetically, and communicates effectively during crises.
Benefits
- Bimonthly paid leave, team-building events, and exclusive company activities.
- More perks await your discovery.
