Community Specialist at Cobo

Job Description

Key Responsibilities

• Lead developer outreach efforts by building and maintaining an active developer network. This includes promoting Cobo's wallet platform and tools through targeted outreach campaigns, social media engagement, and direct communication with key developers.
• Organize and execute events (both in-house and in partnership with external organizations) such as developer conferences, workshops, webinars, and hackathons. These events will focus on educating developers about Cobo's products, showcasing technical capabilities, and driving adoption of the platform.
• Represent Cobo at industry conferences and meetups, delivering presentations and engaging with developers to establish thought leadership and build relationships within the blockchain and fintech communities.
• Manage and grow developer communication channels (e.g., Discord, forums, Slack) by creating engaging content, moderating discussions, and ensuring timely responses to developer inquiries. This includes maintaining a consistent presence in community platforms to foster trust and long-term engagement.
• Act as the primary technical point of contact for developers, addressing questions, concerns, and troubleshooting technical issues. This role involves providing clear documentation, support resources, and direct assistance to resolve challenges and enhance user experience.
• Develop comprehensive onboarding materials such as guides, demos, video tutorials, blog posts, and technical documentation. These resources will help developers understand Cobo's platform, integrate tools effectively, and navigate the ecosystem with confidence.
• Collaborate with internal teams (product, engineering, sales) to share developer insights, feedback, and industry trends. This includes identifying opportunities for product improvement, aligning sales strategies with developer needs, and supporting engineering teams in feature development.
• Monitor and analyze developer activity to identify patterns, pain points, and areas for growth. This data-driven approach will inform future initiatives and help optimize the developer experience.
• Stay updated on emerging technologies, industry developments, and competitor activities to ensure Cobo's platform remains competitive and relevant in the developer market.
• Develop and implement strategies to increase developer adoption, retention, and advocacy, including creating referral programs, case studies, and success stories to showcase the platform's value.

Job Requirements

• Proven experience in developer relations, community management, or product marketing within the blockchain or fintech industry. Demonstrated success in building and growing developer communities is a strong advantage.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences. Strong presentation skills are required for industry events and conferences.
• Proficiency in managing online communities (e.g., Discord, forums) and creating engaging content. Experience with tools like Slack, Trello, or Notion for project management and collaboration is preferred.
• Strong understanding of software development lifecycle, API integration, and developer tooling. Familiarity with blockchain technologies and decentralized applications (dApps) is a plus.
• Ability to create and maintain technical documentation, including guides, tutorials, and API references. Experience with documentation platforms like Read the Docs or Confluence is beneficial.
• Excellent organizational skills with the ability to manage multiple projects simultaneously. Proven track record of executing event strategies and coordinating cross-functional teams is essential.
• Strong analytical skills to evaluate community engagement metrics, developer feedback, and event effectiveness. Experience with Google Analytics, social media analytics tools, or CRM platforms is preferred.
• Fluency in English, with additional language skills (e.g., Chinese, Japanese) being a plus. Ability to communicate effectively with global developer communities is required.
• Collaborative mindset with a passion for fostering innovation and supporting developers. Demonstrated ability to work independently and take ownership of initiatives is crucial.
• Strong problem-solving skills to address technical challenges, resolve conflicts, and improve developer workflows. Experience in customer support or technical troubleshooting is advantageous.