Job Description
Responsible for the overall operation system and business growth of the CEX platform, including user growth, channel development, global market operations, VIP users, customer service system, and cross-departmental collaboration. This role is directly accountable for platform user scale, trading volume, asset deposits, business revenue, and operational efficiency.
Develop the platform's overall operational strategy, annual business objectives, and phased growth plans; oversee new user acquisition, deposit users, active trading users, trading volume, asset scale, fee income, and user retention.
Manage core business operations such as contracts, Spartan (copy trading products), and Ucard; establish global user growth, agent, KOL, broker, community, and channel partnership systems; oversee market makers and liquidity partners to enhance order book depth, spreads, and trading experience.
Drive product, trading, asset, and growth tool iterations based on user feedback and operational data; establish operational dashboards, budget management, target breakdown, and business review mechanisms; collaborate with product, technology, marketing, BD, customer service, wallet, risk control, and compliance teams to advance business objectives; handle major user complaints, operational incidents, and market PR coordination.
Build and manage a global operations team, improve performance and talent development mechanisms; report business progress to the CEO or management and take responsibility for overall operational outcomes.
Key Responsibilities
- Formulate and execute the platform's operational strategy and growth plans.
- Oversee user acquisition, retention, and trading activity metrics.
- Manage core business segments including contracts, copy trading, and Ucard.
- Develop global partnerships with agents, KOLs, brokers, and communities.
- Optimize liquidity and trading experience through market maker collaboration.
- Analyze operational data to identify growth opportunities and drive improvements.
- Coordinate cross-functional teams to ensure seamless business operations.
- Handle critical user complaints and operational incidents.
- Lead and develop a high-performing global operations team.
Job Requirements
- Bachelor's degree or higher in Finance, Economics, Marketing, Management, or related fields; preference for graduates from "985" & "211" universities or equivalent overseas institutions.
- 5+ years of experience in fintech or the crypto industry, with at least 3 years in CEX core operations or management; must have genuine, continuous overseas full-time work experience.
- Preferred candidates include former operational leaders, regional heads, business heads, or COOs of top 20 CEX platforms ranked on CoinMarketCap.
- Must have hands-on CEX operational management experience, familiarity with full business cycles of trading platforms, including spot, contracts, leverage, wealth management, copy trading, market making, and affiliate programs.
- Proficiency in user growth strategies, liquidity management, project listings, and global community operations.
- Strong data analysis and business management skills to identify issues and drive growth.
- Proven experience in team management and cross-departmental project execution.
- Fluent in both English and Chinese as working languages.
Benefits
Remote work opportunity.
