Marketing Manager at Chakra

Job Description

Key Responsibilities

• Oversee the lifecycle management of contracted clients, from initial onboarding to long-term relationship maintenance, ensuring alignment with company objectives.
• Act as the primary liaison between clients and internal teams, facilitating seamless communication and resolving issues promptly.
• Develop and implement strategies to identify new business opportunities, expanding the client base through proactive outreach and relationship building.
• Represent the company in industry events, conferences, and negotiations, contributing to brand reputation and partnership development.
• Coordinate cross-departmental efforts to ensure project timelines, budgets, and deliverables meet client expectations and company standards.
• Conduct regular market analysis to stay updated on blockchain trends, competitor activities, and emerging technologies that impact client needs.
• Manage client feedback mechanisms, translating insights into actionable improvements for products, services, and operational processes.
• Build and maintain a network of industry contacts, leveraging these relationships to uncover new business prospects and collaboration avenues.
• Ensure compliance with client agreements and contractual obligations, mitigating risks through thorough documentation and oversight.
• Collaborate with marketing and sales teams to create tailored client engagement strategies, enhancing customer satisfaction and retention.

Job Requirements

• Minimum of 3 years of experience in client management, preferably within the blockchain or technology sector.
• Proven track record of successfully managing high-value client relationships and driving business growth through strategic partnerships.
• Excellent communication and interpersonal skills, with the ability to negotiate and present ideas effectively to diverse stakeholders.
• Strong organizational abilities to handle multiple priorities, manage schedules, and coordinate complex projects simultaneously.
• Proficiency in blockchain technologies, including but not limited to smart contracts, decentralized applications, and cryptocurrency ecosystems.
• Ability to analyze market data and trends, providing actionable insights to inform business decisions and client strategies.
• Fluency in English, with additional language skills being a plus for international client interactions.
• Knowledge of CRM tools and project management software to streamline client relationship tracking and operational coordination.
• Excellent problem-solving skills to address client concerns and resolve conflicts in a professional manner.
• Ability to work independently and as part of a team, demonstrating adaptability in fast-paced and dynamic environments.
• Strong ethical standards and confidentiality awareness to protect sensitive client information and company data.
• Preferred qualifications include a bachelor's degree in business administration, marketing, or a related field, with advanced degrees being advantageous.
• Experience with blockchain industry platforms such as Ethereum, Hyperledger, or Binance Smart Chain is highly desirable.
• Ability to travel frequently for client meetings, industry events, and business development activities as required.
• Excellent time management skills to meet deadlines, prepare reports, and maintain accurate records of client interactions.
• Proficiency in data analysis and reporting tools to evaluate client performance and market trends effectively.
• Ability to develop and maintain a professional network of contacts within the blockchain and technology sectors.
• Strong understanding of media trends and digital marketing strategies to enhance client engagement and brand promotion.
• Experience with contract negotiation and management, ensuring all agreements are clear, compliant, and beneficial to both parties.