Job Description
This position is responsible for managing and developing business relationships with contracted clients, ensuring the successful execution of company-related projects. The candidate will maintain consistent communication with clients to address their needs and identify new collaboration opportunities. Key responsibilities include coordinating with senior management to handle external client interactions, participating in industry conferences, business negotiations, and other public events to enhance company visibility. Daily tasks involve接待 visiting clients and important stakeholders, including attending banquets, social events, and business trips to build rapport. The role also requires assisting senior management in conducting market research, promoting project development, and ensuring overall coordination across departments. Additionally, the candidate must demonstrate a deep understanding of blockchain industry platforms, projects, and market trends, while leveraging existing connections and channel resources to drive business growth.
Key Responsibilities
- Oversee the lifecycle management of contracted clients, from initial onboarding to long-term relationship maintenance, ensuring alignment with company objectives.
- Act as the primary liaison between clients and internal teams, facilitating seamless communication and resolving issues promptly.
- Develop and implement strategies to identify new business opportunities, expanding the client base through proactive outreach and relationship building.
- Represent the company in industry events, conferences, and negotiations, contributing to brand reputation and partnership development.
- Coordinate cross-departmental efforts to ensure project timelines, budgets, and deliverables meet client expectations and company standards.
- Conduct regular market analysis to stay updated on blockchain trends, competitor activities, and emerging technologies that impact client needs.
- Manage client feedback mechanisms, translating insights into actionable improvements for products, services, and operational processes.
- Build and maintain a network of industry contacts, leveraging these relationships to uncover new business prospects and collaboration avenues.
- Ensure compliance with client agreements and contractual obligations, mitigating risks through thorough documentation and oversight.
- Collaborate with marketing and sales teams to create tailored client engagement strategies, enhancing customer satisfaction and retention.
Job Requirements
- Minimum of 3 years of experience in client management, preferably within the blockchain or technology sector.
- Proven track record of successfully managing high-value client relationships and driving business growth through strategic partnerships.
- Excellent communication and interpersonal skills, with the ability to negotiate and present ideas effectively to diverse stakeholders.
- Strong organizational abilities to handle multiple priorities, manage schedules, and coordinate complex projects simultaneously.
- Proficiency in blockchain technologies, including but not limited to smart contracts, decentralized applications, and cryptocurrency ecosystems.
- Ability to analyze market data and trends, providing actionable insights to inform business decisions and client strategies.
- Fluency in English, with additional language skills being a plus for international client interactions.
- Knowledge of CRM tools and project management software to streamline client relationship tracking and operational coordination.
- Excellent problem-solving skills to address client concerns and resolve conflicts in a professional manner.
- Ability to work independently and as part of a team, demonstrating adaptability in fast-paced and dynamic environments.
- Strong ethical standards and confidentiality awareness to protect sensitive client information and company data.
- Preferred qualifications include a bachelor's degree in business administration, marketing, or a related field, with advanced degrees being advantageous.
- Experience with blockchain industry platforms such as Ethereum, Hyperledger, or Binance Smart Chain is highly desirable.
- Ability to travel frequently for client meetings, industry events, and business development activities as required.
- Excellent time management skills to meet deadlines, prepare reports, and maintain accurate records of client interactions.
- Proficiency in data analysis and reporting tools to evaluate client performance and market trends effectively.
- Ability to develop and maintain a professional network of contacts within the blockchain and technology sectors.
- Strong understanding of media trends and digital marketing strategies to enhance client engagement and brand promotion.
- Experience with contract negotiation and management, ensuring all agreements are clear, compliant, and beneficial to both parties.
