Operation Manager at NFTGo
Full Time1 month ago
Employment Information
Job Description
Responsible for driving the company's product operation growth through strategic planning and execution. Develop and implement comprehensive growth strategies to achieve measurable business expansion. Monitor industry user trends and conduct continuous user research to identify opportunities for improvement. Oversee internal personnel training programs to ensure knowledge transfer and team capability enhancement. Deeply analyze product functions and selling points to support marketing initiatives and guide product optimization. Collaborate closely with the marketing team to create content strategies that align with business goals. Improve training and workflow processes for customer success and support teams to enhance service quality. Focus on increasing customer conversion rates and fostering repeat purchases through targeted engagement. Build and maintain product communities to cultivate user stickiness and activity levels. Utilize content creation, event planning, and community management techniques to sustain user engagement and loyalty.
Key Responsibilities
- Develop and execute product growth strategies to achieve business expansion targets
- Conduct ongoing user research and behavior analysis to inform product development decisions
- Design and deliver internal training programs for team knowledge iteration and skill development
- Collaborate with marketing teams to create content strategies that align with product positioning
- Optimize product documentation and guide its output to support sales and customer success
- Improve customer success workflows to enhance conversion rates and repurchase frequency
- Build and maintain active product communities through content creation and engagement activities
- Monitor community metrics to ensure user stickiness and sustained participation levels
- Implement data-driven approaches to analyze user behavior and market trends
- Coordinate cross-functional teams to ensure alignment on product strategy and execution
Job Requirements
- Proven experience in product operations or related fields with a track record of growth achievements
- Strong analytical skills to interpret user data and market trends effectively
- Excellent communication abilities for cross-functional collaboration and training delivery
- Proficiency in content strategy development and documentation optimization techniques
- Ability to design and execute community engagement programs that drive user retention
- Knowledge of customer success methodologies and support workflow improvements
- Experience with user research tools and data analysis software (e.g., Google Analytics, Mixpanel)
- Strong organizational skills to manage multiple projects simultaneously
- Ability to translate business objectives into actionable operational plans
- Excellent problem-solving capabilities to address product development challenges
- Proficiency in English for clear communication and documentation creation
- Preferred experience with SaaS products and digital community management platforms
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