Operations Analyst at Matrixport

Job Description

Key Responsibilities

• Provide daily product management support and coordinate releases of products and features
• Develop and update internal procedures for senior stakeholder review to streamline workflows, improve efficiency, and reduce operational risks
• Collect and analyze community feedback regularly, working with stakeholders to enhance customer experience
• Utilize spreadsheets and data tracking tools (Confluent/Superset) to analyze data and provide recommendations for product design and business optimization
• Collaborate with stakeholders across various departments including finance, treasury, legal, product, and risk

Job Requirements

• Proficiency in spreadsheet applications and data analysis tools (e.g., Confluent, Superset)
• Strong analytical skills with the ability to derive insights from data
• Experience in process improvement and operational workflow optimization
• Excellent communication and stakeholder management skills
• Ability to work effectively with cross-functional teams at all levels
• Detail-oriented with strong organizational skills

Preferred Qualifications

• Previous experience in business operations or product management roles
• Knowledge of risk management principles
• Familiarity with financial or legal compliance processes
• Experience in customer experience improvement initiatives