Job Description
We are seeking a skilled User Operations Specialist to join our platform product team. This role focuses on enhancing user engagement, retention, and conversion through strategic planning and execution of product activities. The ideal candidate will analyze user behavior, optimize operational strategies, and collaborate cross-functionally to drive product success.
Key Responsibilities
- Plan and execute product activities to improve user engagement, retention, and conversion rates.
- Develop operational strategies based on product features and user behavior to optimize user experience and enhance core product indicators.
- Conduct in-depth analysis of user data, explore user needs, and design refined operational solutions for the user funnel model.
- Develop comprehensive product redesign plans, propose backend optimization requirements, and collaborate with technical and product teams for implementation.
- Coordinate with product, technology, and marketing departments to ensure project implementation and track results.
- Design data embedding frameworks, organize specific embedding requirements, and analyze user feedback to continuously optimize operations.
- Generate regular operational reports and data dashboards using product backend and third-party analytics tools.
- Monitor industry trends and competitor strategies to propose operational improvements.
Job Requirements
- Bachelor's degree in Marketing, Business, or related field.
- 3+ years of experience in user operations or product operations within internet platforms.
- Strong analytical skills with experience in user behavior analysis and data-driven decision making.
- Proven ability to develop and execute operational strategies that improve key product metrics.
- Experience collaborating with cross-functional teams including product, technology, and marketing.
- Familiarity with data analysis tools and ability to generate actionable insights from complex datasets.
- Excellent communication and project management skills.
- Knowledge of industry trends and competitive landscape in digital products.
Preferred Qualifications
- Experience with A/B testing and conversion rate optimization techniques.
- Background in UX/UI principles and user-centered design methodologies.
- Proficiency in data visualization tools and dashboard creation.
- Understanding of backend systems and technical infrastructure for digital products.
