客户服务 at MEXC

职位描述

核心职责

• Utilize online customer service systems to handle real-time user inquiries, provide accurate solutions, and maintain excellent customer experience
• Systematically collect and document process issues, establish problem databases, and drive solution implementation
• Identify user experience barriers through data analysis, proactively explore potential user needs, and propose optimization plans
• Regularly provide service process improvement recommendations to assist the team in refining product features and service mechanisms
• Maintain high responsiveness under rotating shift schedules, adapting to varying work intensities and business requirements across different time periods

任职要求

• Strong communication skills and service-oriented mindset with the ability to accurately understand user needs and provide professional solutions
• Basic knowledge of business concepts and operations, with preference given to candidates with fundamental financial literacy
• Excellent problem analysis and resolution capabilities, able to independently develop process optimization plans
• Familiarity with common customer service tools and basic system operation proficiency
• Adaptability to rotating shift schedules including extended night shifts, requiring effective time management skills
• Team collaboration spirit with the ability to communicate effectively across departments and drive project progress

工作时间

Three-shift rotation system including: Day shift (09:00-18:00), Evening shift (15:00-00:00), and Night shift (00:00-09:00) to ensure 24/7 service coverage. The position demands sustained focus during work hours, ability to handle high-intensity customer service demands, and adaptability to varying work rhythms across different time periods.