UstarPay

Job Description: - Handle daily user inquiries and issue resolution across channels including online customer service, tickets, and emails - Follow up on complex issues, complaints, and exceptional cases, and drive internal collaboration for resolution - Summarize high-frequency issues and user feedback to continuously optimize service processes and response scripts, improving service efficiency and user satisfaction - Establish and refine customer service SOPs, knowledge base, and service standards - Assist in compiling customer service-related data statistics