Job Description
As a Community Manager, you will serve as the primary liaison between Pixion and its player community. This role requires proactive engagement with audiences across multiple platforms, crafting and implementing strategies to enhance user interaction and foster enthusiasm for our games. You will be responsible for organizing and executing community initiatives, including events, campaigns, and content promotions, while maintaining a consistent brand voice and communication style. Additionally, you will monitor and analyze community feedback, ensuring that player insights are integrated into product development and marketing efforts. Your work will directly contribute to building a loyal and active player base, while upholding the reputation of Pixion and its game titles.
Key Responsibilities
- Develop and execute comprehensive community engagement strategies to increase user participation and drive excitement for new game releases.
- Plan, coordinate, and report on community events, promotions, and activities that align with in-game content and broader marketing objectives.
- Monitor social media platforms, community forums, and store reviews to gauge player sentiment and identify opportunities for improvement.
- Manage a team of volunteer moderators, including recruitment, training, incentive programs, and performance evaluation.
- Collaborate with cross-functional teams to create and publish content for social media channels, such as text updates, static visuals, and video material.
- Optimize content distribution by tailoring messaging and formats to suit the algorithms and audience preferences of each platform.
- Assist in the moderation and production of live-streaming events, including AMAs (Ask Me Anything) and other interactive content formats.
- Analyze community data and performance metrics to refine strategies, prepare detailed reports, and propose actionable improvements for future planning cycles.
- Actively participate in shaping the overall communication strategy for the studio, ensuring alignment with brand values and business goals.
- Respond to player inquiries and feedback across all channels, maintaining transparency and fostering trust within the community.
Job Requirements
- Proven experience in community management, social media marketing, or related fields with a focus on gaming industries.
- Excellent written and verbal communication skills, with the ability to craft engaging content for diverse audiences.
- Strong analytical mindset to interpret community data, track engagement metrics, and make data-driven decisions.
- Proficiency in managing multiple social platforms (e.g., Facebook, Twitter, Instagram, Discord) and understanding their unique algorithms.
- Ability to lead and mentor a team of volunteer moderators, ensuring consistent standards and positive community interactions.
- Experience with content creation tools (e.g., Canva, video editing software) and familiarity with graphic design principles.
- Collaborative spirit to work closely with marketing, product, and customer support teams to achieve shared objectives.
- Attention to detail in maintaining brand consistency across all communication channels and content formats.
- Strong organizational skills to manage multiple projects simultaneously, including event planning, content scheduling, and reporting.
- Passion for gaming and a deep understanding of player behavior, trends, and community dynamics.
