Community Manager at Zeta Markets

Job Description

Key Responsibilities

• Growing the following of community channels through strategic engagement and content planning.
• Executing impactful community initiatives to drive participation in our product and key programs, such as referral and loyalty programs.
• Setting up and expanding a loyal Brand Ambassador group to strengthen brand advocacy.
• Curating user feedback into actionable product feature suggestions for internal teams.
• Providing valuable inputs into strategic initiatives and marketing campaigns based on community insights.

Job Requirements

• Proven experience in community management, social media, or digital marketing.
• Strong understanding of engagement strategies and community growth tactics.
• Excellent communication and interpersonal skills to foster relationships with community members.
• Ability to analyze feedback and translate it into actionable business insights.
• Creative mindset with the ability to develop engaging initiatives and campaigns.

Preferred Qualifications

• Experience in managing Brand Ambassador or influencer programs.
• Familiarity with referral and loyalty program mechanics.
• Background in product marketing or customer feedback analysis.