Customer Service at Blofin

Job Description

Key Responsibilities

• Respond to users' questions and requests via Live Chat and ticketing system in a timely and professional manner.
• Provide users with complete and accurate information, along with effective solutions to their issues.
• Record and summarize issues encountered by users to identify common problems and trends.
• Provide constructive suggestions for product and process optimization to enhance overall user experience.
• Collaborate with cross-functional teams to escalate and resolve complex issues when necessary.
• Maintain a positive and empathetic attitude towards users at all times.

Job Requirements

• Proven experience in customer support or a similar role, preferably in a tech environment.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with Live Chat and ticketing systems is a plus.
• Customer-oriented mindset with a passion for helping users.

Preferred Qualifications

• Experience with CRM software and support tools.
• Basic technical knowledge to troubleshoot common user issues.
• Ability to analyze data and provide insights for process improvements.