Customer Service at MEXC

Job Description

Key Responsibilities

• Handle customer inquiries and resolve user concerns through online customer service tools
• Identify and report issues promptly while collecting and organizing problem data
• Analyze user experience obstacles to uncover customer needs and drive process improvements
• Collaborate with team members to optimize service procedures and problem-solving approaches
• Maintain accurate records of customer interactions and feedback

Job Requirements

• Fluent in Korean and English (written and spoken), Chinese language skills preferred
• Strong business acumen with ability to grasp basic business concepts after training
• Prior experience in financial services or knowledge of financial products is a plus
• Excellent problem-solving skills and customer-oriented mindset
• Ability to work in rotating shifts, including willingness to work night shifts when required
• Strong communication skills and ability to work under pressure
• Detail-oriented with good organizational capabilities

Preferred Qualifications

• Previous experience in customer service or online support roles
• Understanding of customer service metrics and KPIs
• Technical proficiency with customer service software and CRM systems
• Ability to adapt quickly to changing policies and procedures