Job Description
Position: English Community Customer Support (Telegram & Discord)
Location: Remote
Working Hours: Shift-based (24/7 coverage, three shifts)
Key Responsibilities
- Manage daily operations and maintenance of English-speaking communities (Telegram/Discord).
- Provide timely and professional responses to user inquiries (including trading, account, deposits/withdrawals, etc.).
- Guide users through basic operations such as registration, KYC, deposits, withdrawals, and trading processes.
- Monitor community sentiment to identify potential risks or negative feedback.
- Collaborate with internal teams to handle exceptions, complaints, and emergencies.
- Maintain community order by managing violations, advertisements, and malicious behavior.
- Collect user feedback and compile common issues for internal reporting.
- Assist in executing community activities (e.g., campaigns, AMAs, operational tasks) to boost engagement.
Job Requirements
- Must hold a full-time bachelor's degree.
- Proficiency in Chinese and excellent English communication skills.
- Minimum 1 year of experience in customer support or community operations at a cryptocurrency exchange.
- Familiarity with basic Web3 concepts (wallets, transfers, Gas Fees, networks, etc.).
- Skilled in using community tools like Telegram and Discord.
- Strong communication skills, patience, and a service-oriented mindset.
- Ability to thrive in a fast-paced environment with prompt responses.
- Willingness to work rotating shifts (including nights and weekends).
- Basic Excel skills for data recording.
- Strong sense of responsibility, execution capability, and teamwork spirit.
Benefits
Work from home
